Terms and conditions

Terms Of Service For Listing Services

This document is an electronic record in terms of the amended Information Technology Act, 2000, and rules and regulations made thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the Terms for access or usage of Dindigul Portal's service via Dindigul Portal Portals. This document meets the stipulations and conditions mentioned in Section 65B (2) of the Indian Evidence Act, 1872.

This Terms Of Service guides the contractual relation between Vendors (hereinafter called as "Vendor"/"Service Provider", "You" or "Your") and Dindigul Portal Limited (hereinafter called as Dindigul Portal,) and it governs the services offered by Dindigul Portal through its website (www.dindigulportal.com), phone Search, SMS, WAP, APP or any other medium (collectively called "Portals" ). Dindigul Portal offers you its services only on the Terms and any amendments made under this Terms of Service. Dindigul Portal’s endeavor will be to send the Terms of Service to you on your registered email ID and/or a mobile number via Emails/Sms/WhatsApp and the same is also published on Dindigul Portal.

1)INTRODUCTION :

The Services (defined hereinafter) of 'Dindigul Portal' is provided by Green Computers, a company under the MSME Act, 2006, and having its registered office at Plot No:24, Yohiram Nagar, Dindigul-624003. Dindigul Portal Business carries on the business of providing information about Vendors (defined hereinafter) of various products and services ("Information") in selected towns and cities in India ("Service") to end-users. Dindigul Portal is a local search engine and it primarily provides directory services to its Callers/Users as per their requirements & searches made on Dindigul Portal’s portals in as much as these terms of use is concerned as applicable to the vendors. Dindigul Portal search service is available to users through multiple platforms viz., Internet, mobile internet, telephone (voice, text & SMS). Dindigul Portal is merely a medium that connects the general public with vendor goods and services listed on Dindigul Portal, however, at the same time, it does not intend to guarantee any business to such Vendors. The Vendor details as provided by them are specified in the listing available at Dindigul Portal's portals. Dindigul Portal's objective is to provide a quicker guide for up-to-date information in a user-friendly manner and via a medium that the end-user is comfortable with. The end-users ("hereinafter referred to as Callers/Users") of the Service are persons who may want to purchase goods/avail services and are seeking information about the Vendors of such goods and services. These Terms of Service (defined below) and the invoice mentioned in Clause 13 constitute the entire understanding/Contract) between Dindigul Portal and the Vendors.

2)INTERPRETATION :

· (a) Contract means this Terms of Service together with all Schedules and Annexures (if any);

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(b) References to a party hereunder shall include such party’s successors, permitted assigns and any persons deriving title under it;

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(c) The descriptive headings of Clauses are inserted solely for convenience of reference and are not intended as complete or accurate descriptions of the content of such Clauses;

· (d) The use of words in the singular or plural, or with a particular gender, shall not limit the scope or exclude the application of any provision of this Contract to such person or persons unless the context otherwise permits;

· (e) Any grammatical form of a defined term herein shall have the same meaning as that of such term; and The words "including" and "includes" herein shall always mean "including, without limitation" and "includes, without limitation", respectively.

3)SUBSCRIPTION:

Vendors may be business houses, small-medium enterprises, corporate entities, semi-corporate entities, establishments, or individuals, who subscribe to the Service in order to list their company or business. Dindigul Portal will provide only the Information about the Vendor to the Users in the manner provided for in these Terms. Vendor agrees and acknowledges that Dindigul Portal does not guarantee any business to the vendor and is merely a medium through which information is made available to the general public.

4)GENERAL TERMS :

· (i) This Terms of Service, including any Invoice, Annexures, etc. together will be referred to as "Contract/ Terms of Service". This Terms of Service will override any previous understanding (whether written or oral) between the Vendor and Dindigul Portal on the subject matter hereof. The Terms Of Service shall be valid and effective for 1 (one) year or more from the Effective Date unless otherwise agreed by the parties and in accordance with the terms of service subject to the timely receipt of the payment. The Service would automatically stand renewed unless (a) the Vendor intimates Dindigul Portal by prior written notice (either by email or through registered post) at least 3 (three) months before the expiry of the 1 (one) year tenure, expressing their intention not to renew the Service or (b) is terminated by either Party prior to renewal in accordance with these Terms. In the absence of any written communication by the Vendor as to non-renewal after the expiry of the 1 (one) year tenure or unless terminated earlier by either Party, the Service would stand automatically renewed on terms specified herein. By agreeing to the terms of the contract, the Vendor shall be deemed to have consented unconditionally to all such addendums and amendments to the Contract without the requirement of any specific notice or signature thereto. Dindigul Portal is entitled to modify the Terms of Service as it deems fit and will not be required to provide specific notice of such change to the Vendors. It shall be the sole responsibility of the Vendors to visit the Website and update themselves of the modifications/changes to the Terms of Service. Any changes to or amendment to these Terms or the Terms of Service will be deemed to take effect from the Effective Date and will be binding on the Vendor.

5)INFORMATION DISSEMINATION :

Dindigul Portal currently disseminates Information to Users through different platforms, viz., telephone, internet, WAP (Wireless Access Protocol), and Wireless (SMS shortcode) SMS and Whatsapp. Dindigul Portal may, at its discretion cease providing Information over any of the above platforms or provide Information over other platforms or modify the manner in which Information is provided over any of the existing platforms, as it may deem fit, from time to time.

6)VENDOR LISTINGS:

1) This refers to the various kinds of Listings Service that can be selected by the Vendor. Dindigul Portal provides the following kinds of listings Service ("Listings"): (a) Premium Listings (b) Package Listings (iii)Other Services as may be introduced by Dindigul Portal from time to time and or as mentioned in the invoice or the proposal forms as the case may be.

a) Premium Listing The Vendor agrees that the PREMIUM LISTINGS are the position-based services, which can be fixed or rotational in nature as reasonably decided by Dindigul Portal, as per availability in the selected categories and pin codes on the day of receipt of the payment on Dindigul Portal's account. Under rotational search, in respect of specific area search, the listing of the vendors will appear on those positions, which have been opted by them. In respect of all area searches, the listings will be displayed rotationally on the basis of amounts paid by them for that category. The Vendor agrees that it shall enlist itself under the Listing which is mentioned in Clause 6 of the Terms of Service. The packages value may vary based upon the city town, medium, category, and such other parameters as may be identified by Dindigul Portal.

In the event Vendors wish to change/add any categories/pin code etc, it will be done at additional cost, depending on the availability and discretion of Dindigul Portal. However, in case of removal/cancellation/deletion of any categories/pin code in the existing listing, the Vendors shall not claim to reduce the cost or refund the money on the basis of removal/cancellation/deletion of any categories/pin-codes. Dindigul Portal reserves the right to change the aforesaid Listing Service options by adding new listings or deleting the existing listings or adding, deleting, modifying or merging any categories or keywords or pin-codes. In the event the listing applied for is no longer available, Dindigul Portal shall endeavor to allot similar Listing to the Vendor. The final decision making power with regard to Listing shall however vest with Dindigul Portal and such decision shall be final and binding on the Vendor.

The Vendor agrees and undertakes that if Vendor has opted for the maximum number of inquiries in the contract (irrespective of tenure), under such arrangement there shall be no fixed tenure that would be defined. The tenure would be determined on the basis of the maximum numbers of inquiries provided to the Vendor’s listings. The Vendor acknowledges that numbers of enquires shall solely be dependent on the market trend/response or user’s demand and Dindigul Portal does not guarantee on the numbers of inquiries however it shall be its endeavor to provide the services on best effort basis.

b)Package Listings

Under Package listings, the consideration as paid by the vendor would be allocated by Dindigul Portal, as available, over categories, and pin-codes / locations as opted by the vendor for their listing/contract. The services under package listing would be on a rotational basis for a given area-specific search or all area search. Vendors would be given preference on the visibility in proportion to the consideration amount paid for that category etc.

9) LISTING/ SERVICE FEES:

· a) The Vendor agrees to pay a non-refundable Listing/Service Fee for the Services that will be determined by Dindigul Portal at the time of accepting the Service. The ("Listing Fee") shall be paid by the Vendor in advance and Dindigul Portal will send the customer receipt to the registered Mobile Number and email ID of the Vendor, simultaneously after receipt of payment from Vendor. Dindigul Portal shall, at its sole discretion, reserve its right to decide the Listing Fee for the Services, from time to time.

10) PAYMENT MODES:

· i) Dindigul Portal allows the Vendor to make the payments for the Services, including the payment of the Service/Listing Fee, i.e., the Total Fee excluding Service Fee/ Subscription Fee by way any of the following modes:

(a) Cheque; (b) Demand Draft; (c) RTGS (Real Time Gross Settlement); (d) ECS (Electronic Clearing Service); and,

· (ii) It is hereby clarified that Dindigul Portal does not encourage/prefer that payments be made in cash. Any cash payments made by the Vendor pursuant to Terms of Service with Dindigul Portal shall be at the sole risk of the Vendor, without any recourse to Dindigul Portal. Vendors shall not share to any employee of Dindigul Portal Limited any banking related information or any information that is considered to be sensitive personal information within the meaning of Information Technology Act, 2000 as amended or any other law for the time being in force.

· iii) Payments can be made by the Vendor either weekly, fortnightly, monthly, quarterly, and half-yearly as directed by Dindigul Portal. Dindigul Portal shall make best efforts to activate the Terms Of Service within 14 (Fourteen) working days from the date of receipt of the Service Fee and relevant documents into its bank account, for the respective Listing (subject to delay due to technical malfunctions). However Dindigul Portal will not be liable in any manner for any delay in activating the Service of Vendor.

13) ISSUANCE OF INVOICE/ANNEXURES:

· a) On receipt of the consideration, the services shall be activated Once the services are activated Dindigul Portal shares the invoice to the Vendors on their registered email ID and/or a mobile number via email/SMS & other electronic modes along with an invoice & other details as may be required.

· b) Invoice is valid subject to the timely realization of the payment.

14) PRIORITY OF INFORMATION ABOUT VENDORS:

For Dindigul Portal, providing information that is relevant to the User is a priority. The User may or may not identify the location and category in respect of which he is seeking Information and Dindigul Portal will provide such Information (subject to availability of such information) based on such choice of the Users. Amongst the Vendors who fall within the parameters identified by the User, Information about Vendors registered with Dindigul Portal, that is, the Vendors is first provided on best effort basis, subject to delays due to any technical malfunction. Priority among Vendors i.e., determined on the basis of the listing selected by the Vendor and on the basis of Total Fee to be paid by the Vendor. Nothing contained in the herein shall be deemed to restrict or prevent Dindigul Portal from providing Users with Information about other Vendors whether in priority to the Vendors or otherwise, as Dindigul Portal may in its sole discretion determine. The Vendor acknowledges that Dindigul Portal will merely convey the Information to the Users on demand and does not guarantee that any such User requests will result in business prospects for the Vendor.

15)NO GUARANTEE OF BUSINESS:

Dindigul Portal does not guarantee that inquiries/leads will be generated by it for the Vendor or that any of such inquiries/leads will be converted into business for the Vendor.

16)NO MARKETING:

Dindigul Portal is not obliged and does not market the offerings of the Vendor and shall not be obliged to recommend Vendor to the Users. Dindigul Portal’s obligation under the contract is limited to the obligations explicitly set out herein and in no event does Dindigul Portal undertake to generate or guarantee Enquiries or business to the Vendor.

17)INDEMNIFICATION:

Vendor shall defend, indemnify, and hold harmless Dindigul Portal, its officers, employees, agents, representatives from and against any claims, liability(ies), demands, losses, damage, deficiencies, actions, judgments or cause of action, assessments, interests, penalties and other costs or expenses (without limitation to reasonable attorneys’ fees and expenses) arising out of or in relation to or in connection with:

· a) breach of any provision or non-performance of any of its obligations under this Terms of Service;

· b) by reason of any infringement of third party rights (including intellectual property rights);

· c) any representation and warranty are given by Vendor under this Terms of Service is found to be untrue, false or incorrect; or

· d) anything is done or omitted to be done due to gross negligence, wilful default or wilful misconduct of the Vendor or any of its officers, directors, employees or agents or

· e) any third-party claims or liability arising out of or related to Vendors' Ads or Services.

18)CONFIDENTIALITY AND RELATED OBLIGATIONS:

The Vendor shall keep any information regarding the Users of the Service ("User Information") confidential both, during the subsistence of this Terms Of Service and after its termination. The Vendor shall not, without the prior written consent of Dindigul Portal, transfer (whether for consideration or otherwise) User Information to any third party for any reason whatsoever. The Vendor is specifically prohibited from using the User Information for purposes of seeking any commercial gain out of said User Information. In the event Dindigul Portal is made aware of any such practice of the Vendor in violation of the terms of this Terms Of Service, Dindigul Portal shall be entitled to terminate the Services as well as initiate such legal proceedings against the Vendor, as it may deem fit at its sole discretion and without prejudice to rights available to it under applicable law.

19) VENDORS’ OBLIGATIONS TOWARDS END USERS:

· a) The vendor shall be responsible for any delivery, after-sales service, payment, invoicing or collection, sales inquiries, support maintenance services, and/or any other obligations or services relating to or in respect of the Products/services provided by Vendors to end-users. Such services shall be the sole responsibility of the Vendor/vendors.

· b) If any dispute raised by the End Users regarding the products/services, the vendor shall be obliged, forthwith, either to take back or withdraw defective goods or to withdraw or discontinue deficient services, or if fails to rectify defective goods or deficient services, then to refund the consideration within the period stipulated in the bill or cash memo or receipt or in the absence of such stipulation, within a period of two days;

· c) In the event vendor is unable to resolve the grievances of any End-User as per the satisfaction of End User, then Dindigul Portal as per its discretion reserves the right to suspend the services/terminate the services or take any other measures as it may deem fit and proper.

· d) The vendor acknowledges and accepts that vendor is solely responsible (i) for falsely describing its product or service; or (ii) to give a false guarantee to, or is likely to mislead the consumers as to the nature, substance, quantity or quality of such product or service; or (iii) to deliberately conceals important information in relation to any product or service; or (iv) for falsely representing about the standard, quality, quantity, grade, composition, style or model of goods/products; or (v) for falsely represents about the standard, quality or grade of services; or (vi) for falsely representing any re-built, second-hand, renovated, reconditioned or old goods as new goods; or (vii) for falsely representing about the sponsorship, approval, performance, characteristics, accessories, uses or benefits of goods or services; or (viii) for falsely representing about the sponsorship or approval or affiliation; or (ix) makes a false or misleading representation concerning the need for, or the usefulness of, any goods or services; or (x) gives to the public any false warranty or guarantee of the performance, efficacy or length of life of a product or of any goods: or (xi) gives false or misleading facts disparaging the goods, services or trade; or (xii) for the goods do not comply with the standards prescribed by the competent authority relating to performance, composition, contents, design, constructions, finishing or packaging as are necessary to prevent or reduce the risk of injury to the person using the goods; (vi) for manufacturing of spurious goods or offering such goods for sale or adopting deceptive practices in the provision of services; (vii) for not issuing bill or cash memo or receipt for the goods sold or services rendered in such manner as may be prescribed; (ix) for disclosing to other person any personal information given in confidence by the user/consumer unless such disclosure is made in accordance with the provisions of any law for the time being in force.

· e) The vendors shall be solely responsible for the accuracy of all information and/or validity of the Prices and any other charges and/or other information relating to the Products and/or services. The vendors shall be solely responsible for the price to be charged by them in accordance with law time being in force.

20)VENDORS’ OBLIGATIONS TOWARDS DINDIGUL PORTAL :

· a) The vendor acknowledges that it shall be solely responsible for all materials/information and its use of Dindigul Portal’s directory services. The Vendor/vendor agrees that nothing in its Materials/information or its use of the Directory Services will be false, misleading, defamatory, harassing, or threatening will constitute unfair competition or unfair commercial practice, will violate any applicable law, or will infringe or misappropriate the Intellectual Property Rights of any third party. The vendor is solely responsible for the activities of any contractor, representative, or any of its agents or other persons acting on its behalf in connection with this contract. The Vendor/vendor will ensure that it’s complying with all applicable Law, including Law related to data protection and privacy.

· b) The vendor acknowledges that Dindigul Portal is basically a local search proving directory service and does not seek any fulfillment of the product/services delivered or not, and it is the vendor's responsibility to deliver the goods & services whose business is listed on Dindigul Portal’s platform.

· c) The vendor acknowledges that Dindigul Portal is not responsible for the goods or services, or any dispute between the vendors & end-users. It is the responsibility of the vendors to resolve any dispute or claim raised by end-users.

· d) The vendor acknowledges that Dindigul Portal warrants that any proof/ intimation of dispatch of such Proof of Fulfilment provided will be authentic, whether electronic or otherwise. Provided that, if Dindigul Portal so requires, the physical proof of dispatch of the Proof of Fulfilment of the Product shall be made available to Dindigul Portal. All Proof of Fulfilment of Products shall be maintained by the vendor for a period of at least 3 (Three) years from the date of such fulfillment.

· e) The vendor acknowledges that Dindigul Portal shall also not be responsible for any non-delivery/non- fulfillment of any Products/Services sold by sellers/vendors to the end-users. All risks associated with the delivery/fulfillment of the Products/Services shall be solely that of the Vendors. Any and all disputes regarding the quality, merchantability, non-delivery/non-fulfillment and delay in delivery/fulfillment of the Products/services or otherwise will be dealt with by and between the Vendors directly and End users and Dindigul Portal shall not be made a party to such disputes. The Vendors shall hold Dindigul Portal saved and harmless from any such actions or claims that may be initiated against it. The vendors shall also indemnify and hold indemnified Dindigul Portal at all times against all such actions and claims.

· f) The vendor acknowledges that Dindigul Portal shall not be responsible for any fault, imperfection, shortcoming or inadequacy in the quality, quantity, potency, purity or standard or nature and manner of performance of any product or of any goods/services, sold by sellers/Vendors listed with Dindigul Portal’s directory service, which is required to be maintained by or under any law.

· g) The vendor acknowledges and accepts that it restrains itself from (i) unreasonable security deposits from end-users for the performance of contractual obligations; or (ii) imposing any unreasonable penalty on the end users, for the breach of contract; or (iii) refusing to accept early repayment of debts on payment of applicable penalty; or (iv) entitling a party to the contract to terminate such contract unilaterally, without reasonable cause; or (v) permitting or has the effect of permitting one party to assign the contract to the detriment of the end-users, without his consent; or (vi) imposing on the end users any unreasonable charge, obligation or condition; or (vii) manipulation of price or its conditions of delivery or to affect the flow of supplies with intent to impose unjustified costs or restrictions.

21)VENDORS’ GENERAL OBLIGATIONS:

· (a) Vendor represents and warrants that (i) it is a bona fide business organization carrying on business in relation to the items disclosed to Dindigul Portal; (ii) it has the rights to use the trademarks; (iii) the business carried on by vendor does not violate or infringe upon any law or regulation and all registrations, authorizations and /permission necessary approvals required for carrying on business have been procured by it; and (iv) all information provided about itself (Vendor) to Dindigul Portal, is and shall at all times be accurate, valid and complete; (v) it would be solely responsible and liable for the information provided (including but not limited to the content or details pertaining to any intellectual property provided by the Vendor to Dindigul Portal) to Dindigul Portal.(vi) The vendor shall not have the right to terminate the Service up to 9 months from the date of activation of the Service. For the purpose of clarity, it is agreed between the parties that Dindigul Portal will not be liable to refund any ECS amount which has been deducted during the validity of the contract.

· (b) Additional Covenants (i) The vendor acknowledges and accepts that any grievance as to the Services will be entertained only as long as the Service remains in force and that Dindigul Portal will not entertain such grievances post-expiry or termination of the Service; (ii) Vendor accepts that it is his/her responsibility to update contact information, information pertaining to its products/services using the online edit option available in their listing and keep Dindigul Portal updated in this regard. In the event the relevant information is not updated accurately, the Vendor would, by default, be bound by the explanation or description of the product/service or any other details of the vendor communicated by Dindigul Portal to the Users or any other third party; (iii) Vendor hereby agrees to keep proper receipts, invoices, and details for the transactions entered into by it (Vendor) and the User; (iv) The Vendor undertakes to provide a copy of the licenses/ registrations or any other documents including but not limited to valid Identity proofs such as ration card, aadhar card, pan card, passport, voter id card and residential proofs such as electricity bill, telephone bill, bank passbook, etc, as required by it (Vendor) to run the business. The vendor acknowledges that any breach of the covenants set forth herein may cause a delay in activation, non-activation or termination of the services by Dindigul Portal, at its sole discretion. Vendor further acknowledges that vendor shall not be entitled to any refund, compensation, damages, expenses, interest arising of out of business loss, claims, actions, inconvenience suffered by the vendor from delay in activation of services, non-activation of services or termination of the services due to their (Vendor’s) fault of not providing documents, delay in providing the relevant documents or providing incomplete documents to Dindigul Portal. It is further acknowledged by a vendor that Dindigul Portal will be at no obligation to follow-up with the vendor for the documents as mentioned herein and it will be vendor’s sole responsibility including but not limited to share/upload all the relevant documents confirming their identity, address and business registration details with Dindigul Portal. (v) Vendor hereby agrees and undertakes that during the term of this Contract and after its termination of this Contract (for any reason), it will not directly or indirectly forward leads/inquiries to any third party, mis-utilize, cheat, solicit, or usurp or attempt to solicit, divert or take away any of Dindigul Portal’s enquiries/leads. Any such conduct by the vendor will lead to immediate termination of the services and Dindigul Portal at its discretion will initiate proceedings against vendor before appropriate forum. (vi) Vendor hereby agrees and confirms that during the term of this Contract and after its termination (for any reason), the vendor will not directly or indirectly either for itself or for any other commercial enterprise, solicit, divert, hire or attempt to solicit, divert or usurp, any of Dindigul Portal’s employees, business or prospective users/callers. Vendor shall not advertise or perform any solicitation, including but not limited to solicitation of users to use the services of Vendor directly or promoting its services by any means whereby user are motivated to not to use the Dindigul Portal website/services or to use the Vendor website/services directly. Any conduct by vendor that in Dindigul Portal’s discretion restricts or inhibits any other user/customer from using or enjoying the Dindigul Portal services will not be permitted. During the term of this Contract and for 5 (five) years after any termination of this Contract, Vendor will not directly or indirectly, in any capacity:- (a) solicit any users of Dindigul Portal by means of providing discounts, gift coupons, etc in the event users uses the website of the vendor directly. (b) divert, entice, or otherwise take away from Dindigul Portal the business of any user/customer, or attempt to do so, or (c) solicit or induce any user/customer to divert or reduce its relationship with the Dindigul Portal. The vendor will not, and will not authorize any third party to generate automated, fraudulent or otherwise invalid enquiries, clicks or conversions, ratings, reviews etc.; conceal inquiries, conversions for Service where they are required to be disclosed or use any automated means or form of scraping or data extraction to access, query or otherwise collect listing service related information from any Property except as expressly permitted by Dindigul Portal. Vendor will direct communications regarding Service under the Term of Service only to Dindigul Portal.

· (c) It is vendor’s sole responsibility to keep his id/password/login id safely so that no one can misuse it and do the changes in the listing visible on Dindigul Portal portals to cause any wrongful harm to Dindigul Portal or its users. Vendor represents that in event the loss is caused due to negligence of vendor, such as where he has shared the payment credentials, OTP details etc., then vendor will bear the entire loss and Dindigul Portal shall not be responsible for the same.

22)DISCLAIMER AND LIMITATION OF LIABILITY:

To the fullest extent permitted by law, Dindigul Portal disclaims all warranties, express or implied, including without limitation for non-infringement, merchantability, satisfactory quality and fitness for purpose. To the fullest extent permitted by law, Dindigul Portal disclaims all guarantees regarding accurate Listing of the Vendor. Vendor understands that there may be errors in such positioning. Neither Dindigul Portal nor the Vendor will be liable for any consequential, special, indirect, exemplary, or punitive damages (including without limitation loss of profits, revenue, interest, goodwill) whether in contract, tort (including negligence) or any other legal theory, even if advised of the possibility of such damages and notwithstanding any failure of essential purpose or of any remedy except for vendor’s indemnification obligation. Dindigul Portal’s aggregate liability to the vendor is limited to amounts paid to Dindigul Portal by vendor during the 12 (twelve) months immediately preceding the date of the claim. Dindigul Portal is also not liable for any claim owing to any misrepresentation of the information pertaining to the Vendor so long as the information exhibited/ communicated by Dindigul Portal conforms to the Information made available by the vendor or its authorized representative.

23)ADDITIONAL DISCLAIMER:

· a) Vendor confirms that it will be solely responsible and liable for all matters between User and the Vendor, including but not limited to transactions entered into between such User and the Vendor. Further, it is hereby declared that Dindigul Portal does not verify the identity of the User of the Service and that the information provided to Vendors is the information received from the User and will not be independently verified by Dindigul Portal.

· b) In the event of receipt of any complaints from the Users regarding the Vendor or Vendor’s product/service, Dindigul Portal reserves the right to discontinue the provision of Service to the Vendor or take any other action as deemed appropriate. Notwithstanding anything to the contrary contained in this Term, Dindigul Portal may also forfeit the amount lying to the credit of such Vendor and terminate the services at its sole discretion.

· c) Vendor also agrees that at no time shall Dindigul Portal vouch for or guarantee the performance of services or delivery of products by the vendor and Dindigul Portal will not be liable for any non-payment of amounts due to the vendor by any User.

24)DISPUTE RESOLUTION:

· a) If the dispute raised by the Vendor regarding the defective or deficient services, Dindigul Portal shall be obliged, forthwith, to repair or to remove the defects in products or deficiencies in the services in question or to replace or maintain the products with new products of similar description which shall be free from any defect. Provided that Dindigul Portal shall not be liable to refund, if the Vendor: (i) act of omission or commission or negligence or conscious withholding any information, incomplete, and inaccurate information; (ii) does not follow the instructions or warnings issues by Dindigul Portal; (iii) has misused, altered, or modified the product ; (iv) fails to inform Dindigul Portal about the defective products or deficient services, within the period of 48 hrs., from the receipt of such products/services;(v) Dindigul Portal provides the products/services as per Term of Service.

· b) Additionally, if Dindigul Portal is providing defective or deficient services evidently, due to any system error, technical issue, human error or any other acts or omissions which is beyond its control, during the tenure of the contract, then it will not be considered as material breach of the terms of this contract. In such events, Vendor will bring it to the notice of Dindigul Portal, and thereafter Dindigul Portal will conduct the necessary investigation and based on the outcome of the investigation may extend the services for equivalent days without any additional cost to vendor or provide other alternate solutions. The calculation of such an extended period will be from the date of receipt of such intimation by Dindigul Portal from vendor. However, Dindigul Portal will have all the rights to give the details/information/system generated report evidencing that there was no default on the part of the Dindigul Portal, hence Dindigul Portal is not responsible for the extension of the services or any other alternate solutions. As mentioned under this clause, it will be the Vendor sole and exclusive remedy in the event of Dindigul Portal’s failure to perform the services as specified under this contract.

· c) Any complaints or concerns with regard to content and or comment or breach of these terms, you can email to us at [email protected] Portal.com, with brief details of your complaint or call on our hotline No. 8147112634. Our customer service staff will acknowledge and redress your complaint on the best effort basis and as per applicable Terms of Service.

25)TERMINATION:

· a) The term of this Contract begins upon Vendor’s registration or use of the Services and will end when terminated by any party (the “Term”). The Vendor may only terminate the Service, by giving 3 (three) months written notice (either by email or through registered post), prior to the automatic renewal of the same, stating his intentions of discontinuing the Services.

· b) Dindigul Portal reserves the right to terminate the Service at any time, either with or without cause. If the Vendor commits a breach of a material duty owed to Dindigul Portal, Dindigul Portal may, at its discretion, call upon the vendor to rectify the breach within 7 (seven) days of the receipt of the notice, failing which Dindigul Portal may terminate the relationship between Vendor and Dindigul Portal.

· c) Upon termination of the Service, Dindigul Portal will not be bound to delist the Vendor as a Vendor and cease disseminating Information of the Vendor to the Users. However upon termination, Dindigul Portal shall have the right to delist the Vendor without prior intimation thereof to the vendor.

· d) In case of any technical difficulties in continuing the services, Dindigul Portal reserves the right to terminate the services by giving written/oral intimation to the vendor.

· e) If the Vendor terminates the Service, either by efflux of time or by a determination under this Terms of Service, the balance of the deposit placed by the vendor with Dindigul Portal, if any, (after deducting payments for the period/tenure for which Services have already been provided by Dindigul Portal) shall be retained by Dindigul Portal. Under no circumstances, shall the Vendor be entitled to claim a refund of amounts already paid to Dindigul Portal. If Dindigul Portal terminates the service for reasons attributable solely to Dindigul Portal, in any manner whatsoever, it shall either refund the amounts on a proportionate basis or provide any alternate services.

· f) Dindigul Portal may terminate the Service if vendor engages in fraud or other illegal or unethical activities, or in any activities which Dindigul Portal in its reasonable judgment believes is in contravention, of any laws as may be applicable from time to time or of accepted industry practice and which under the circumstances could adversely affect the reputation or business of Dindigul Portal.

· g) This contract will be terminated forthwith by Dindigul Portal on the happening of any of the following events:

· > If the vendor becomes or is declared bankrupt or goes in liquidation voluntary or compulsory, except for the purpose of amalgamation or reconstruction;

· > If the vendor ceases to carry on its business or suspends all or substantially all of its operations;

· > If a liquidator, receiver or administrator or any encumbrances takes possession of or is appointed over the whole or any part of the assets of the Vendor;

· > If any attachment or distress is levied against any of the assets of the Vendor.

· > If there is any material adverse change or any change in applicable law, rules, regulations, directives or guidelines, which prevents the continuing of the arrangement under this Contract.

26)NOTICES:

Notices shall be sent by email addressed notified by Dindigul Portal/vendor from time to time in writing and may be followed by notice by registered post and dispatched through a reputed courier. Any notice refused by the Vendor would be deemed to have been legally delivered and Vendor will be deemed to have notice of the contents of such notice.

27)MODIFICATIONS TO TERMS OF SERVICE:

Dindigul Portal reserves the right to change the Terms of Service at any time without any prior notice to the Vendor. Changes to the terms of Service or the Terms of Service shall come into effect upon from the time it is put up on the Website or by any other mode of communication as may be determined by Dindigul Portal. For Terms of Service with Vendor visit https://www.dindigulportal.com.

29)MISCELLANEOUS:

· a) Dindigul Portal's interpretation of the Terms of Service shall be final and binding on Vendor.

· b) Vendor agrees that no joint venture, partnership, employment, or agency exists between vendor and Dindigul Portal and that the Vendor is not entitled to bind Dindigul Portal by its actions.

· c) Dindigul Portal is subject to existing laws and legal process and nothing contained in the Terms of Service is in derogation of Dindigul Portal's right and obligation to comply with the law.

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d) If any clause or part thereof of the Terms of Service is held to be invalid or unenforceable then the invalid or unenforceable clause/ provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and is nevertheless valid and enforceable and the remainder of the Terms of Service shall continue in effect. Such revision to the Terms of Service will be deemed to have been in effect from the Effective Date.

· e) Vendor may not assign any rights or obligations against Dindigul Portal without Dindigul Portal's prior written consent. Dindigul Portal reserves the right to transfer any right or obligation against Vendor by issuance of notice of such assignment to the Vendor. Upon such assignment, the assignee shall be bound by the Terms of Service in the same manner as Dindigul Portal and Dindigul Portal shall cease to have any liability to Vendor. However, the Parties agree that Dindigul Portal has an unfettered right to assign the Terms of Service and the Vendor is only entitled to a notice of such assignment. The Parties further agree that assignment of the Terms of Service by Dindigul Portal will not be subject to Vendor's consent.

· f) Dindigul Portal shall not be responsible for any delay or deficiency in services due to any force majeure events such technical glitch, server issue, natural disasters, acts of terrorism, civil labor strike, labor and transportation strikes or any other acts beyond its control. During a force majeure event, the obligations of Dindigul Portal under the Terms of Service will stand suspended.

· g) Nothing in the Terms of Service obliges or will be deemed to oblige Dindigul Portal to provide any credit to the Vendor.

· h) Vendors agrees that Dindigul Portal reserves its right to present the payment mandates i.e. ECS / CCSI / NACH any number of times to receive its just dues / payments for the services rendered under this terms of service.

· i) Dindigul Portal has its own Reviews, Ratings and Comments on its portals which will be posted by the users of Dindigul Portal. However, Dindigul Portal takes no responsibility and assumes no liability for any content posted by any caller/third party on Dindigul Portal site or on any mediums of Dindigul Portal.

30)ARBITRATION:

All disputes, differences and/or claims arising out of the Terms of Service shall be settled by Arbitration in accordance with the provisions of Arbitration and Conciliation Act, 1996 or any statutory amendment thereof. The dispute shall be referred to a single arbitrator who shall be appointed by the authorized representative/ Director of Dindigul Portal. The Vendor shall not challenge the nomination of Arbitrator or his award on the ground that the nomination is made by authorized representative/ Director of Dindigul Portal. The arbitration proceedings shall be held at Dindigul and the arbitration shall be conducted in English Language. The award of the Arbitration shall be final and binding on the Vendor and Dindigul Portal. The arbitrator will pass a written and reasoned award and will be entitled to award cost of the proceedings.

31)ENTIRE CONTRACT:

This Contract, including any Invoice, Annexures, along with the Terms of Service hereto forms a single Contract between the Parties hereto and constitute the entire understanding between the Parties with regard to the subject matter hereof and supersede any other TERMS between the Parties relating to the subject matter hereof.

32)AMENDMENTS AND WAIVERS:

Unless otherwise expressly stated in this Terms of Service, the failure on the part of Dindigul Portal to exercise or delay in exercising a right or remedy under this Terms shall not constitute a waiver of the right or remedy or a waiver of any other rights or remedies, and no single or partial exercise of any right or remedy under this Terms of Service shall prevent any further exercise of the right or remedy or the exercise of any other right or remedy available to Dindigul Portal.

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